FAQ

PAYMENT


What payment methods do you accept?

We accept payment via PayPal, Klarna and all major Credit Cards (VISA, Mastercard, and American Express).

How does the Klarna ‘pay later in 3 interest-free instalments’ work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Lenny London and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. For more information visit our Klarna page.

ORDERS

 The item I want is sold out. When will it be back in stock?

We aim to have all classic pieces in stock all year round. If a product is sold out, please select your size and colour on the product page. You will then see a button that says ‘NOTIFY ME WHEN BACK IN STOCK’. Please enter your email address and we will notify you if the item comes back in stock.

How should I care for my Lenny London pieces? 

Care information and washing guidelines can be found on each garment. If you would like to know more about caring for your pieces or if you have specific questions, please email us at hello@lennylondon.com. A general guide to caring for your Lenny products are as follows:

  • Machine cold wash on a gentle cycle with like colours
  • Do not use bleach or fabric softener
  • Do not tumble dry
  • Do not iron
  • Do not dry clean

What size should I order?

Please follow the link to our size guide. Our sports bras and leggings are made using body sculpting and power compression fabrics, we’d recommend ordering your usual size or sizing up. Our tops, sweaters and hoodies are slightly oversized, we’d recommend ordering your usual size. 

If you would like more guidance on sizing and fit, contact us on hello@lennylondon.com.

What does oversized mean?

Many of our styles are intended to fit a little more oversized than you may be used to. If we recommend sizing up or sizing down, we’ll let you know on the product page. Otherwise, we encourage you to take your usual size and experiment with layering, tucking, folding sleeves and more. 

If you would like more guidance on styling, sizing and fit, contact us on hello@lennylondon.com.

SHIPPING

 Where do you ship to?

We deliver to the UK, mainland Europe and the rest of the world.

Do you cover duties and custom charges?

We do not cover any duties or custom charges. We are still shipping to all EU countries, but customers in the EU will now need to pay duty and taxes on their orders. Please contact your local customs office to find out more information regarding taxes and duties, which are applied to orders delivered outside the UK. You are responsible for any import fees, duties and/or taxes that are incurred on the package (the courier may request this payment before the order can be delivered). 

My tracking number says my order was delivered, but I haven’t received my parcel. What should I do? 

If your tracking number shows on the carrier’s website that your order has been delivered, but you have not received it, please contact the carrier directly with your tracking number.

If you still cannot locate your package, please email support@lennylondon.com and our team will do our best to assist you.


RETURNS AND EXCHANGES

 Can I cancel my order?

To provide the fastest possible delivery to our customers, orders are immediately sent for processing. For this reason, we are unable to cancel or modify an order once it has been placed.

If there is an error with your order, please email support@lennylondon.com as soon as possible and we will do everything we can to help. 

Can I return an item?

If you are not happy with the items you received, you have 14 days to return them under our standard returns policy. Please contact us on support@lennylondon.com to request a return, quoting your order number. We will create a returns request and you will be emailed all the instructions, together with the return labels.

For more information on our return and exchange policy, click here. 

OTHER

Do you offer discounts for new customers?

Yes we do. Join our community by signing up to our newsletter and you’ll receive an email with a special 10% discount. Simply enter the discount code at checkout. Enjoy!

How do I become a contributor for Lenny London?

We are always on the hunt for new contributors at Lenny London. Whether that’s in the form of writing articles/blogs, fashion styling, sustainability content, wellness advice or design work. We love giving creatives and our community the opportunity to work with us. 

Send us an email on hello@lennylondon.com with your ideas and submissions and we’ll share our contributor guidelines to help you get started.

What is the best way to contact you?

We’d love to hear from you! You can reach us on email at hello@lennylondon.com between 10am-4pm Monday-Friday, we'll be happy to help! We aim to respond as soon as possible, usually within 48 hours (excluding weekends, bank holidays and public holidays).